Where can I return my containers?<\/strong><\/p>\n We have a number of return points in the ACT, we have cash-back depots, drop and go pods and points, and a mobile collection service, ReCollect. These centers have been created with convenience and efficiency in mind, to make your recycling journey both fulfilling and effortless.<\/p>\n Click here for location details<\/a> <\/strong><\/p>\n Click here for home collection<\/a><\/strong>\u00a0<\/p>\n Do I need to separate containers by material? Can containers be crushed?<\/strong> Can I keep the lids on?<\/strong> Why are some containers not eligible? How is Return-It different from kerbside recycling?<\/strong> What do I need to know before I go?<\/strong><\/p>\n Read more and download tips and tricks on how you can get started fundraising from the ACT CDS’ fundraising page<\/a><\/strong><\/p>\n\t\t\t\t\t\t How do I get my refund? How long does it take to receive my refund? How do I set up electronic refunds?<\/b> Where can I collect a cash refund from?<\/b> What do I do if I haven’t received my refund?<\/b> How do I sign up for Express?<\/b><\/p>\n Sign up here<\/a><\/b><\/p>\n Do I enter in cans in first and then use Express ? At drop and go points or pods, you log into your\u00a0Express\u00a0account via the touchscreen, from there follow the instructions to print labels for each of your bags.<\/p>\n\t\t\t\t\t\t Who do I contact for help? For technical support, please Contact Us<\/a> <\/strong>or call us on\u00a0(02) 6280 8538<\/a>\u00a0<\/strong>during ordinary business hours.<\/p>\n How often are return points emptied?<\/b> \u00a0<\/p>\n \n Contact Us\n <\/a>\n\n","protected":false},"excerpt":{"rendered":"
<\/strong>No, our machines will sort the containers based on materials for you.\u00a0<\/p>\n
We prefer containers not to be crushed, as this helps with fast and accurate counting. However, if your containers are slightly damaged, that’s okay if the\u00a0barcode and refund mark are still visible.<\/p>\n
We do not accept lids at our depots. They can be returned at other recycling facilities, however. We suggest Lids4Kids!<\/a><\/strong>\u00a0<\/p>\n
Eligibility<\/a><\/strong> is determined by ACT legislation. Refunds apply to drink containers typically consumed away from home. The refund represents the deposit you paid at purchase.
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Return-It lets you reclaim the 10c deposit on eligible containers, while kerbside recycling doesn’t track individual refunds. Return-It complements kerbside recycling by reducing litter and encouraging recycling outside the home.<\/p>\n\t\t\t\t\t\tKnow Before You Go<\/h4>\n\t\t\t
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Fundraising<\/h4>\n\t\t\t
Refunds<\/h4>\n\t\t\t
<\/b>You can choose how you receive your refund:<\/p>\n\n
<\/b>It can take up to 10 business days for your refund to appear in your nominated account or PayPal. However, most payments are processed within 48 hours. You can check the refund history page\u00a0on your Express account or on the mobile collections app\u00a0to see the status of your refund.<\/p>\n
Register an account through\u00a0our Express system<\/strong><\/a>\u00a0and link your bank account.<\/p>\n
At\u00a0cash-back depots. Find your nearest depot\u00a0here.<\/a><\/strong><\/p>\n
If you have not yet received your refund after 10 business days have elapsed, email please Contact Us<\/a> <\/strong>or call us on (02) 6280 8538<\/a><\/strong>\u00a0during ordinary business hours. Please have the following information ready so we can assist you:<\/p>\n\n
Using Express<\/h4>\n\t\t\t
<\/b>If you are using a\u00a0Reverse Vending Machine (RVM), start by scanning your QR code from your Express account, you may then start feeding containers one by one. Once complete, select the receipt button the screen.<\/p>\nSupport<\/h4>\n\t\t\t
<\/b>If you need assistance, contact our\u00a0Customer Experience Team.\u00a0Staff at return points\u00a0cannot assist with account issues.<\/p>\n
We operate daily collections from Reverse Vending Machines and drop and go points and pods. To check the status of a return point or report an issue, email\u00a0info@returnit.com.au<\/a>\u00a0or call us on\u00a0(02) 6280 8538<\/a><\/p>\n