Share your donation partner ID with your community\u00a0<\/li>\n<\/ol>\nFunds are credited to your organisation’s account.<\/p>\n\t\t\t\t\t\t
Refunds<\/h4>\n\t\t\t
How do I get my refund?
<\/strong>You can choose how you receive your refund:<\/p>\n\n- Instant Cash\u00a0– At Cash-back Depots and some Over the Counter return points.<\/li>\n
- Electronic Payment\u00a0– Via the\u00a0CDS Vic East app\u00a0(bank transfer or PayPal)<\/li>\n
- Supermarket Vouchers\u00a0– At Reverse Vending Machines<\/li>\n
- Donation to Charity\u00a0– Select your charity via the in-store touchscreen or app<\/li>\n<\/ul>\n
How long does it take to receive my refund?
<\/strong>It can take up to 10 business days for your refund to appear in your nominated account or PayPal. However, most payments are processed within 48 hours. You can check the refund history page of the app to see the status of your refund.
<\/strong><\/p>\nHow do I set up electronic refunds?
<\/strong>Download the CDS Vic East App or Sign up via the Login option on our website.\u00a0Create an account and link your bank or PayPal. Scan your unique\u00a0Zone ID barcode\u00a0at the end of each transaction to get paid electronically<\/p>\nWhere can I collect a cash refund from?<\/strong>
At Cash-back Depots and some Over-the-Counter return points. Click here to find a cash back return point.\u00a0<\/p>\nWhat do I do if I haven’t received my refund?
<\/strong>If you have not yet received your refund, please contact our customer experience team with the following ready to go:\u00a0<\/p>\n\n- A copy of your receipt (if you have one)<\/li>\n
- The location name of your return<\/li>\n
- The date and time of your return<\/li>\n
- Zone ID (if you have one)<\/li>\n
- The number of containers you returned<\/li>\n<\/ul>\n\t\t\t\t\t\t
Using the app<\/h4>\n\t\t\t
How do I sign up for the app?
<\/strong>Go to your phone’s app store, type in the search bar ‘CDS Vic East’ and download.
Sign up by creating an account, confirm your email and enter your preferred bank account or PayPal details or choose a charity to receive your donations automatically. Use your unique Zone ID or barcode after every transaction to receive your refund. It will start with a C210…<\/p>\n\u00a0<\/p>\n
Do I enter in cans in first and then use the app?
<\/strong>If you are using an RVM, start by entering your containers, one at a time.
After you are done, select enter Zone ID and scan your barcode underneath the scanner on the right. Your phone will not fit inside the scanner, hold it flat to the machine about 5cm below. If it does not scan, you can manually enter in your zone ID. Please ensure you have entered all the correct numbers before continuing.\u00a0<\/p>\nIf you are at a depot and using a fast-counting machine, put all your containers onto the belt and the team will ask for your zone ID at the end of your transaction.\u00a0<\/p>\n\t\t\t\t\t\t
Support<\/h4>\n\t\t\t
Who do I contact for help?
<\/strong>If you need assistance, contact our\u00a0Customer Experience Team. Refund Collection staff at sites cannot assist with account issues.<\/p>\n\n- Email:\u00a0vic@returnit.com.au<\/li>\n
- Phone:\u00a01300 237 010<\/li>\n<\/ul>\n
\u00a0<\/p>\n
When will the bins be collected?<\/strong>
There is a collection schedule that runs daily and is subject based on location. To check the status of an RVM, you can contact the support line. Please note, the capacity of depots is significantly larger than RVMs<\/p>\n\t\t