Where can I return my containers?
We have a range of return points across the East of Victoria:
- Cash-back Depots
- Reverse Vending Machines (RVMs)
- Over-the-Counter (Small Format) Sites
Click on the locations page to find your nearest return point.
Do I need to separate containers by material?
No, our machines will sort the containers based on materials for you. However, if you use one of our OTC (Over-the-Counter) return points, they may ask you to separate your glass containers from your other containers.
Can containers be crushed?
We prefer containers not to be crushed, as this helps with fast and accurate counting. However, if your containers are slightly damaged, that’s okay if the barcode and refund mark are still visible.
Can I keep the lids on?
Yes – we accept containers with lids on as these get recycled too.
Why are some containers not eligible?
Eligibility is determined by Victorian legislation. Refunds apply to drink containers typically consumed away from home. The refund represents the deposit you paid at purchase.
How is Return-It different from kerbside recycling?
Return-It lets you reclaim the 10c deposit on eligible containers, while kerbside recycling doesn’t track individual refunds. Return-It complements kerbside recycling by reducing litter and encouraging recycling outside the home.
What do I need to know before I go?
- The refund points will only accept eligible items included in the scheme. To check what's included here
- Check each individual locations operational hours on the locations page
- Containers do not need to be washed, just completely empty
- Refund points will not accept rubbish
- You can call the customer service line to check if an RVM is operational before returning
- Check what your refund options are for each location on the locations page
- RVMs do not give cash
- Do not crush your containers
Community groups, schools, and charities can fundraise by collecting eligible containers. Here’s how:
- Register your organisation at cdsvic.org.au to enable tax-deductible donations. Follow the prompts on your email.
- Collect eligible containers
- Return them to a Return-It depot or refund point
- Share your donation partner ID with your community
Funds are credited to your organisation’s account.
How do I get my refund?
You can choose how you receive your refund:
- Instant Cash – At Cash-back Depots and some Over the Counter return points.
- Electronic Payment – Via the CDS Vic East app (bank transfer or PayPal)
- Supermarket Vouchers – At Reverse Vending Machines
- Donation to Charity – Select your charity via the in-store touchscreen or app
How long does it take to receive my refund?
It can take up to 10 business days for your refund to appear in your nominated account or PayPal. However, most payments are processed within 48 hours. You can check the refund history page of the app to see the status of your refund.
How do I set up electronic refunds?
Download the CDS Vic East App and create an account and link your bank or PayPal. Scan your unique Zone ID barcode at the end of each transaction to get paid electronically
Where can I collect a cash refund from?
At Cash-back Depots and some Over-the-Counter return points. Click here to find a cash back return point.
What do I do if I haven't received my refund?
If you have not yet received your refund, please contact us with the following ready to go:
- A copy of your receipt (if you have one)
- The location name of your return
- The date and time of your return
- Zone ID (if you have one)
- The number of containers you returned
How do I sign up for the app?
Download the CDS Vic East app
Sign up by creating an account, confirm your email and enter your preferred bank account or PayPal details or choose a charity to receive your donations automatically. Use your unique Zone ID or barcode after every transaction to receive your refund. It will start with a C210...
Do I enter in cans in first and then use the app?
If you are using an RVM, start by entering your containers, one at a time.
After you are done, select enter Zone ID and scan your barcode underneath the scanner on the right. Your phone will not fit inside the scanner, hold it flat to the machine about 5cm below. If it does not scan, you can manually enter in your zone ID. Please ensure you have entered all the correct numbers before continuing.
If you are at a depot and using a fast-counting machine, put all your containers onto the belt and the team will ask for your zone ID at the end of your transaction.
Who do I contact for help?
If you need assistance, contact our Customer Experience Team. Refund Collection staff at sites cannot assist with account issues.
- Email: vic@returnit.com.au
- Phone: 1300 237 010
When will the bins be collected?
There is a collection schedule that runs daily and is subject based on location. To check the status of an RVM, you can contact the support line. Please note, the capacity of depots is significantly larger than RVMs