Where can I return my containers?

At launch there will be 6 Return-It locations across the ACT. With more rolling out in the coming year. These locations are designed for convenience and efficiency to ensure your recycling experience is rewarding and hassle-free.

For exact location details go to http://www.actcds.com.au

See answer

What drink containers are eligible for Return-It?

To be eligible for a 10c refund under the ACT CDS, containers must be:

–  Between 150mL – 3L in size
–  Glass, PET, HDPE, aluminium, steel or liquid paperboard (cartons) Containers should be empty and in a reasonable condition.

At the commencement of the Scheme, the ACT CDS collection points will accept crushed containers, and any container which carries the refund marking of SA and NT schemes.

See answer

What condition do my containers have to be in to be eligible?

Your containers should be empty, unbroken and in reasonable condition. Wine, spirits, cordial and plain milk containers are generally not eligible.  If a container isn’t eligible for a refund, please use a recycling bin.

See answer

Why are some containers not eligible for a refund?

The Return-It recycling system has been introduced to reduce drink container litter across the ACT. Wine bottles and spirits in glass containers are predominantly consumed at home and are not regularly found in the litter stream.

The following beverage containers are excluded from the ACT CDS:
Plain milk (or milk substitute) containers
Cordial containers
Containers for concentrated fruit or vegetable juice (or a mixture of concentrated fruit and vegetable juices) intended to be diluted before consumption
Registered health tonic containers
Containers designed to contain less than 150ml of beverage
Containers designed to contain more than 3L of beverage
Glass containers designed to contain only wine or spirituous liquor
Containers designed to contain 1L or more of flavoured milk
Containers designed to contain 1L or more of beverage comprising at least 90% fruit or vegetable juice (or a mixture of fruit and vegetable juices),
Containers made of cardboard and plastic, cardboard and foil or cardboard, plastic and foil (commonly known as casks or aseptic packs) designed to contain 1L or more of wine, wine-based beverage or water (including mineral water and spring water)
Containers made of plastic or foil, or both, (commonly known as sachets) designed to contain 250ml or more of wine.

See answer

Are there different types of collection points?

We have two types of Return-It points; Express and Depot.

Return-It Express is designed for small volume drop offs at convenient in-store locations. It’s as simple as “Bag, drop and Go”. Just bring your eligible containers in a translucent plastic bag to an Express location and use the in-store touch screen console to enter your details. Choose your refund type; donate to a nominated charity or credit your online Return-It account.

Return-It Depots cater for all volumes of containers. Depots are designed for easy and efficient self-sorting. You sort your containers by material type for an instant cash refund. At the depot you simply go to a sorting table, take off all the lids, and then sort all your containers into separate trays; aluminium cans, plastic bottles, paperboard, clear glass bottles, green glass bottles and brown glass bottles. This makes it simple and easy for staff to provide a quick and accurate count and provide your refund. Or you can opt to donate to one of our selected charities.

See answer

How do I get my refund?

When you return containers at a Return-It Express Stand, you can obtain a refund in two ways:
1.    Register to receive an electronic refund into your account
2.   Donate the refund to charities identified by the specific site

Simply use the in-store touch screen console to enter your details. Choose your refund type; donate to a nominated charity or credit your online account.

When you return containers at a Return-It Depot, you can obtain a refund in three ways

1.Instant Cash Back
Simply go to a sorting table with your containers, take off all the lids, and then sort all your containers into by type into separate  trays; aluminium cans, plastic bottles, paperboard, clear glass bottles, green glass bottles and brown glass bottles. This makes it simple and easy for staff to provide a quick and accurate count and provide your instant cash refund.

2.   Register to receive an electronic refund into your account
3.   Donate the refund to charities identified by the specific site

Simply use the in-store touch screen console to enter your details. Choose your refund type; donate to a nominated charity or credit your online account.

See answer

What do I need to do to be set up to receive a digital refund?

Firstly, you need to preregister on the sign-up page of this website and provide both a login profile and a personal account profile including address and bank details.

Once you have registered you simply need your mobile phone as an account identifier to initiate the recycling drop off process each time you go to a Return-It Express Stand.

See answer

If I choose to donate my refund, how do I select who it goes to?

At Return-It Express Stand locations touch screen consoles will guide you to the preferred charity organisation that could benefit from your refund.

At Return-It Depot locations touch screen consoles will guide you to a list of charities of which you can choose to direct your refund.

See answer

How is Return-It different from my council kerbside collection?

You still have the choice to use to use your kerbside collection system for recycling your containers.  Kerbside recycling is geared toward containers you consume at home, some of which aren’t eligible for a refund under Return-It.

Return-It is designed to complement local kerbside recycling by focussing on the litter stream found in the broader community environment. Containers found in the broader environment are often single-use, out-of-home purchases.

Your household yellow bin is still an effective means of recycling your containers however, it does not allow you to redeem those containers for a refund.
This is because Kerbside recycling has no means of identifying the containers as belonging to you.

If you put eligible containers in kerbside recycling, the refunds may go towards improved waste services in your area.

See answer

What happens to my container after I return it?

Containers are collected and processed through a sorting centre in the ACT. Here they are categorised into valuable material types and ultimately, where possible, used as material inputs to other products.

Aluminium cans are melted into aluminium ingots which are then used to manufacture products such as new aluminium cans, engine blocks and aeroplane wings.

Plastic Bottles are shredded, washed and reformed into new plastic products such as plastic bottles, pipes and textiles like polar fleeces

See answer

What type of bag do I need for Express "Bag, Drop and Go"?

Place your eligible containers into durable slightly see-through bags, like the regular kitchen tidy bags you can buy from the shops. Maker sure your bag securely tied and will not break or fall apart. Your containers need to remain in your labelled bag with your personal barcode in order for the depot to do the container count and provide your electronic refund. Plastic bags are necessary so that when the containers are sent to the recycling depot, they can be identified as belonging to you, which ensure you receive the correct refund.

If you prefer to avoid plastic bags you can take containers directly to the depots at Mitchell and Fyshwick where they can be processed on the spot. You can also receive the refund in cash at Mitchell and Fyshwick.

Return-It will recycle ALL bags that come in through the scheme.

Kitchen tidy bags that you can buy at any grocery store are fine, staff just need to be able to see what’s in them.

See answer

What happens to the plastic bags once the containers are counted?

Your plastic bags will be collected and recycled into new products.

See answer

How do I get paid?

Once your bags are counted, log into your on-line account where you will see the receipt for the entire bag you dropped off as well as the correct deposit refund. The Express system also allows you to redeem and donate to charities.

See answer

Who do I contact when I have a problem?

For all questions and concerns, you can contact our info desk. The depot operators are unable to assist or provide account information. Please contact Return-It directly at support@returnit.com.au if you are experiencing problems which have not been answered in the FAQ.

See answer

?
Email a question

Signup Today &
Start Earning with Return-It!

SIGNUP

Opportunities with Return-It

Enquire