Last updated: 08 June 2018

In order to participate in the “Re.Turn-It Express System” (System), you need to register as a participant (Participant) in the System.  You may register by completing the information in the registration form at:  When you have completed registration, we grant you a personal, non-exclusive and non-transferable license (License) to use the System on the terms and conditions set out in these Terms of Use.

We have described how the System works in more detail below.  However, it comprises websites ( and (the Site) and kiosks (Kiosks) located at collection points where you can drop off your containers.  Your License entitles you to use the Site and the Kiosks and to enter the collection points to drop off your containers and ultimately to recover the deposits on those containers in accordance with the terms and conditions set out in these Terms of Use.

Before you register, you must acknowledge that you have read these Terms of Use. Your checking of the checkbox below confirming that you have read these Terms of Use constitutes your agreement to follow and be bound by these Terms of Use.  If you do not understand any of these terms, please contact us at before proceeding.  We will post all modifications of these Terms of Use on the Site.  Please check them whenever you access and use the Site. You can tell when this Agreement was last modified by checking the “last updated” date.

Ability to Enter into this Agreement

In order to enter into this Agreement you must be fully able and competent to enter into the terms and conditions of this Agreement, and able to abide by and comply with this Agreement. If you accept this Agreement, you expressly represent that you have the capacity to be bound by it.


We recognise that minors will be regular users of the System.  Generations of Australian children have earned pocket money from collecting deposits on returnable containers.  If you are under the age of 18, we ask you to tell us your age when you register, as we may take additional steps to protect you and the refunds you earn.  If you are 13 or under, please ask a parent or guardian to register on your behalf.

How the Re.Turn-It Express System Works

The first step in using the System is to register at  Registration enables you to drop containers at convenient local collection points.   You do not have to be registered to drop containers at our major Depot Collection Points.  You can find a listing of our collection points (including Depot Collection Points) at

Upon registration on the Site, the System creates a unique on-line account for you.  Your email address is your unique identifier which allows you to access certain areas of the Site. Your phone number is used when dropping off containers at a Kiosk at one of our collection points.  Please make sure that the containers you drop off qualify under the ACT Container Deposit Scheme (ACT CDS) – a detailed list of acceptable products and their deposit value is listed at

Collection points may be administered directly by Re.Turn-It or be located in independent stores. When you log on to a Kiosk at a collection point, the Kiosk will generate bar coded bag labels that are linked to your on-line account. You may print up to four bag labels at any one Re.Turn-It collection point per day. You then apply a bar coded sticker to each bag ensuring it is readable. Each bag requires its own sticker and must be a lightweight transparent bag. The bag must be clear so the contents are visible. It is your responsibility to ensure the bag is securely sealed.  If a bag does not meet these requirements, your account may not be credited.

Once you drop off your labelled bag(s), they will be sorted and delivered to a Re.Turn-IT Depot where it will be counted, processed, sorted, batched and sold.  We will notify you by email that your bags have been counted.  We will credit your on-line account, or will cause your on-line account to be credited, within three business days with the full posted deposit amount on all beverage containers qualifying under the ACT CDS.

We use our computerised management information system to verify the counts of the beverage containers performed by Re.Turn-It’s system, staff, employee and collection point network.   All counts are final, and you agree to abide by the count and waive any and all rights you may have to dispute any count.  Upon your request, and subject to the minimum transfer amount, the funds in your account will be paid out via electronic transfer to your nominated Australian bank account.  We reserve the right, at any time in our sole discretion, to make changes to the redemption options available on the Site. A minimum transaction amount is required before funds can be transferred by electronic transfer to your nominated bank account.  There are no cash payments issued at Re.Turn-It Express Collection Points.  You may email or call us Monday to Friday from 9:00am to 5:00pm to discuss any concerns or issues with your on-line account.

If we believe your account has become inactive, we will attempt to contact you using the details on your account. If we do not receive a response and there is no further activity on your account, we will donate the funds to a registered charity of our choice after a period of three months from our last attempt to contact you.

Re.Turn-It’s Role

Re.Turn-It acts as a facilitator of the Re.Turn-It Express System. The Re.Turn-It Express System includes collection points  administered by independent parties which are not necessarily owned or controlled by Re.Turn-It.  Re.Turn-It is not responsible for the actions of collection points administered by  anyone other than us.

Site Transactions

We reserve the right to refuse to permit any person to register as a Participant or to revoke the License of any Participant.  In the event we make a change to or cancel a registration or revoke a License, we will attempt to notify you by contacting the e-mail and/or address/phone number on your account.

User Conduct

You must not use the Site in any way that causes, or is likely to cause, the Site or access to it to be interrupted, damaged or impaired in any way. You must use the Site for lawful purposes only.  Your License entitles you to enter onto the premises of collection points administered by third parties, but while on those premises you must behave as an invitee in accordance with the normal expectations of those third parties.  You understand that you are responsible for all electronic communications and content sent from your computer to us.  Certain portions of the Site may have functionality for material to be sent to you via email to addressees specified by you.  By using this facility, you confirm that you have entered your correct email address or have the consent of the recipient to send such emails.

Harassment in any manner or form, including via e-mail or by obscene or abusive language is strictly forbidden. Impersonation of others, including any Re.Turn-It employee or other members or users on the Site is prohibited.

System Modifications

We may at any time and without notice modify or discontinue the System and any associated fees offered through the Site, a Kiosk or otherwise.

Site Content

Our intellectual property includes but is not limited to:

  • the System;
  • the Re.Turn-It logos, including without limitation Re.Turn-It’s “Express” logos;
  • the Site and the Kiosks, including but not limited to its “look and feel” (e.g., text, graphics, images, logos, buttons, icons and the placement and layout);
  • images, video, audio, data, content, software (including html-based computer programs); and
  • other media, material or information.

Our intellectual property including the System, Site and Kiosks are intended solely for personal, non-commercial use. You may not download or copy the content displayed on the Site. You may not do anything which infringes our intellectual property rights (e.g. reproduce, distribute, display, or sell any of our intellectual property).

User Comments, Feedback, and Other Submissions

We welcome your ideas, suggestions and feedback (Feedback) for improving the System, including the Site and the Kiosks, but you do so voluntarily and on the basis and in the knowledge that we do not pay any compensation for such Feedback and we do not acknowledge intellectual property rights or ownership held by you in any aspect of the Feedback.

Personal Information Submitted Through the Site

Your submission of personal information through the Site is governed by our privacy policy, which can be viewed by clicking on the “Privacy Policy” link located on the Site (the Privacy Policy). This Agreement incorporates by reference the terms and conditions of the Privacy Policy.

Errors, Inaccuracies, and Omissions

We do not guarantee that the System including the Site and Kiosks will be free from typographical errors, inaccuracies, or omissions that may relate to pricing, promotions, offers, and availability. If we spot an error, we may correct it, update information or cancel orders where it is reasonable to do so.

Links to Other Web Sites and Services

The Site may permit you to link to other websites or resources on the Internet, and other websites or resources may contain links to the Site. These other websites are not under Re.Turn-It’s control, and you acknowledge that Re.Turn-It is not responsible or liable for any third party content or any associated loss or damage. The inclusion of any such link does not imply endorsement by Re.Turn-It or any association with its operators.

User Account

Re.Turn-It can terminate your account and License to use the System  at any time.  If Re.Turn-It terminates your License  for any reason, the funds in your online account at the time of termination will be paid to you by electronic transfer to your nominated Australian bank account.  You are responsible for ensuring the accuracy of your personal information for your on-line account, including your most current email, phone, mailing address and bank account details.  If your contact details are inaccurate or you have not nominated an Australian bank account, we will donate the funds to a registered charity of our choice after a period of three months from the date of revocation of your License.


You are solely responsible for maintaining the confidentiality of your password and user account information, if any. You must notify us immediately in the event of any known or suspected unauthorised use of your user account, or any known or suspected breach of security, including loss, theft, or unauthorised disclosure of your or anyone else’s password. If electronic fraud or identity theft has occurred, Re.Turn-It will, upon notification or discovery, freeze your on-line account until ownership can be confirmed.


Re.Turn-It does not warrant that the System, Site or any function contained in the site or Kiosks will be uninterrupted or error-free, that defects will be corrected, or that the Site or the servers that make the Site available are free of viruses or other harmful components.


We do our best to make our System work simply and effectively, but if you feel that you have suffered a loss through using it, you may have certain rights and remedies under the Competition and Consumer Act 2010 (Cth) and other laws, which may imply certain conditions and warranties into this agreement.  We do not exclude or restrict or modify those rights, remedies or implied conditions and warranties.

Where we are liable for any loss or damage in connection with or arising from the breach of any term, condition, warranty or remedy implied by the Competition and Consumer Act 2010 (Cth) our liability is limited to the amount of your deposit or deposits directly related to your loss.

You must let us know as soon as you become aware or believe that you have a claim against us.

You indemnify us from and against all actions, claims, suits, demands, liabilities, losses, costs and expenses arising in any way whatsoever out of or in any way connected with your use of the System in a manner contrary to the terms of this License.


Re.Turn-It may assign its rights and obligations under these Terms of Use. You will be notified via email to the email address specified in your on-line account if Re.Turn-It assigns its rights and obligations under this Agreement.  Only the assignee will have obligations to you under these Terms of Use from the effective date of the assignment as notified to you by email.


These terms are effective unless and until terminated by either you or Re.Turn-It.  Re.Turn-It may deny you access to the Site, if in its judgment you fail to comply with any term or provision of the Agreement. The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of these Terms of Use. The clauses of these Terms of Use which ought reasonably to survive termination shall survive the termination or expiry of these Terms of Use.  The determination that any of the provisions in these Terms of Use is unenforceable or invalid will not affect the enforceability or validity of the other provisions of these Terms of Use and is not a ground for termination.

Entire Agreement

These Terms of Use together with the Privacy Policy constitute the entire agreement between Re.Turn-It and you and no other communications or representations should be interpreted as being part of the agreement.

Meaning of words

Re.Turn-It, we, our or us means Re.Turn-It Pty Ltd, ACN 615 434 869 and any related bodies corporate (as defined in the Corporations Act 2001).

Contact Us

You may contact Re.Turn-It by email at or at the phone number or mailing address as they appear on our website ( from time-to-time.